Your Consumer Rights Explained In Depth at Jack In The Green Ethical Gift Shop - Trust and fulfilled expectations make for a happy customer.

 

Important information for you as my customer.

 

For a quick summary of your rights and my business policies please scroll to the top of this page. I have written this in plain simple language to enable clear understanding for you as my customer, of your rights as a consumer and my responsibilities as a trader/small business.

 

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require traders to give you certain information. For distance or off-premises sales key information which a trader must provide to you includes:

 

1. A description of the goods or digital content and the total price of the goods.

2. How you will pay for the goods or services and when they will be provided to you

3. All additional delivery charges and other costs (and if these charges can't be calculated in advance, the fact that they may be payable)

4. Details of who pays for the cost of returning items 

5. Information about the seller, including their geographical address and contact details 

6. Information on the compatibility of digital content with hardware and other software that the trader is aware of (or can reasonably be expected to be aware of).  

 

Delivery of key information

This information will be given to you in writing with your parcel upon purchase. This details how to complain in the event of a damaged parcel or faulty goods or late delivery. You can also find this information right here on this page.

 

​

Delivery of goods

The Consumer Rights Act, which came into force on 1 October 2015, says the retailer i.e. Jack In The Green, is responsible for the condition of the goods until the goods are received by you, or by someone else you have nominated to receive them on your behalf such as a neighbour.

There is a default delivery period of 30 days during which Jack In The Green needs to deliver the goods to you.

​

Returning faulty goods

I make every effort to ensure goods are as described. If, in the unlikely event, your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Consumer Rights Act as you have when buying in a store.

Your return postage will be refunded in full where a faulty item is to be returned.

Product quality - what should you expect?

Under the Consumer Rights Act 2015 all products must be of satisfactory quality, fit for purpose and as described.  

The rules also include digital content in this definition. So all products - whether physical or digital - must meet the following standards:  

• Satisfactory quality: Goods shouldn't be faulty or damaged when you receive them. Please be aware that : You should ask yourself  what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods. 

• Fit for purpose:  The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods. 

• As described:  The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.

​

Who should you claim against?  Are you returning a faulty product?

If what you’ve bought doesn’t satisfy any one of the three criteria outlined above, you have a claim under the Consumer Rights Act. You should contact me in writing with god quality photographs attached of the goods at Jack In The Green  by email. I would also suggest sending me a text to me let me know you have sent the email so that I can give the matter priority attention.

​

How long do you have to return a faulty product?

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this by contacting me at Jack In The Green in writing with good quality clear photographs attached of the goods within 14 days from the date you take ownership of your product.

 

Delivery rights

You should complain to me at Jack In The Green if your online order hasn't arrived in 30 days. 

​

Late deliveries

There is a default delivery period of 30 days, during which retailers need to deliver. Jack In The Green aims for parcels to arrive within a week after your purchase has been processed. Please bear in mind that due to the pandemic deliveries may well take longer than expected.

​

For further information on your rights as a consumer I recommend taking a look at the consumer rights organisation ‘Which’. The relevant information can be found on their  website here. 

​

Financial security

I use PayPal and Stripe Card Services as well known financial service providers to process orders. I do not have access to your financial details. To find out more about these service providers you can click on their names here:

 

PayPal https://www.paypal.com/uk/webapps/mpp/merchant

 

Stripe Card https://stripe.com/gb

​

Data Protection

Your contact details will NOT be with anyone aside from the purposes of purchasing, posting and drop shipping of some items as per the data protection act https://www.gov.uk/government/collections/data-protection-act-2018